Privacy Policy
Last updated: 23 August 2026
This Privacy Policy describes how Pratima Pre-Mix (“we”, “us”, or “Pratima Pre-Mix”) collects, uses, and protects your information when you visit or make a purchase from https://pratimapremix.in.
Information we collect
When you place an order or browse our store, we collect personal information such as your name, billing and shipping address, email address, phone number, and payment information. Payment details are processed securely by our payment gateway and are not stored on our servers.
How we use your information
- To process and fulfil your orders, including shipping and order confirmation.
- To communicate with you about your order, products, and offers.
- To screen orders for potential risk or fraud.
- To improve and optimise our store.
Sharing your information
We share your information with third parties only to the extent necessary to fulfil your order — for example, payment gateways to process payments and courier partners to deliver your products. We do not sell your personal information.
Data retention & security
We retain your order information for our records unless and until you ask us to erase it. We use reasonable safeguards to protect your personal information.
Your rights
You may contact us at any time to access, correct, or delete the personal information we hold about you.
Contact us
If you have any questions about this policy, please contact us:
- Pratima Pre-Mix (trading as Pratima Pre-Mix)
- Email: sales@pratimapremix.in
- Phone: +91 82382 01989
- Address: 3rd Floor, Jay Sardar Complex, 303, opp. HDFC Bank, Manekpara, Amreli, Gujarat, 365601
- GSTIN: 24DGSPD3138P1ZX
WhatsApp communication
We use the WhatsApp Business Platform, provided by Meta, to talk to customers. When you message our WhatsApp business number, or opt in to receive messages from us, we process your WhatsApp phone number, your profile name and the content of your messages with us. Meta processes this data in line with WhatsApp's Privacy Policy.
We use WhatsApp to send order confirmations, dispatch and delivery updates, and to answer your questions. We send promotional WhatsApp messages only to people who have opted in. You can opt out at any time by replying STOP to any of our WhatsApp messages, or by emailing sales@pratimapremix.in. Opting out of promotional messages does not stop essential updates about an order you have already placed.
Data deletion
To have your personal data deleted, email sales@pratimapremix.in with the subject line "Delete my data", from the email address or with the mobile number associated with your orders. We will delete everything we are not legally required to retain, and confirm within 30 days.